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Ancora Training

Ancora Training Policies

Cancellation & Refund Policy

Ancora Training has adopted the following as its cancellation and refund policy.The reason for a participant’s cancellation or withdrawal does not affect how this cancellation and refund policy is applied.

Applicants who have not started or attended a program have the opportunity to cancel their application without penalty or charges. All requests for cancellation can be submitted to Ancora Training by written request at atsupport@ancoraed.com or by phone at 866-937-1850.

Participants who have started or attended a program are not eligible for a refund. Clients with contractual agreements that differ from this policy may contact us via email at atsupport@ancoraed.com or by phone at 866-937-1850

Grievance Resolution Policy

Ancora Training’s stated objective is the preparation of its program completers to advance their career in their chosen field. If a participant has a grievance, the following procedure must be followed. It is Ancora Training’s desire that a grievance be settled at the lowest possible level, and resolved as rapidly as possible.

  1. A participant will attempt to resolve a grievance with the person involved.
  2. If a participant is unable to resolve the grievance with the person involved, it should be submitted in writing to atfeedback@ancoraed.com
  3. The submitted grievance will be reviewed by the Sr. Director of Academic Operations. An investigation will be conducted to include the participant, person(s) involved and the onsite Director.
  4. A written decision on the grievance will be sent to the participant within five business days after receipt of the grievance.